Refund policy

We will pay for the return shipping of any product that we have sent in error or is damaged when it arrives to you - please contact us.

If the product is damaged when it arrives, please take a date stamped photo (with your phone) and email it to us at orders@petdepot.co.nz, so that we can follow-up with our courier company.  We will contact you to organise getting this product shipped back to us at no cost to you.

If you have purchased something and wish to return it due to it being ordered incorrectly, then it is up to you to organise shipping and pay for the shipping costs associated with sending it back to us.  All we ask is that the product is not used or expired, is in the same condition as you received it and is in the original packaging.

We cannot refund any products that have been opened.

If you want to discuss a return before sending it, please contact us.

How to Make a Return:

Please contact us directly to discuss any refund.

Once the goods have been received at our warehouse, we will process the return and confirm by email when the funds have been placed back on the original payment method used for the order.

Getting in Touch:

Please email us at orders@petdepot.co.nz

In case of emergency, please contact your local vet or the nearest after hours vet service.